|1. How will our
|Since we know we must earn
your continued patronage on each visit, we don't use
contracts. We depend on open communications and your
candid evaluation of our service. If you are happy,
tell a friend. Also let us know of ways we can serve
|2. What will
Alfeo's Cleaning Service
do in my home?
|Our free in-home estimate
allows us to better understand your cleaning needs and
expectations. Our service includes dusting baseboards,
pictures, lampshades, knick-knacks, window sills,
furniture, and basic light fixtures, and vacuuming
throughout. Cupboard fronts are spot-cleaned, floors
are washed, and the kitchen and bathrooms are cleaned.
We will try our best to accommodate all your cleaning
|3. At what time will the
Alfeo's Cleaning Service team be at my home?
|Our normal work days are
Monday through Friday, 8:00 a.m. to 6:00 p.m. We strive
to be prompt and we will make every effort to meet
your needs according to your schedule.
We will always call if inclement weather or other
unforeseen issues will delay our arrival.
|4. Do I have to do
anything before the cleaning?
|In order to give you the
greatest value, we ask you to take a few minutes the
night before to pick up extraneous clothing, toys and
other household items.
|5. What if something is
damaged when my home is cleaned?
|We treat your home with the
greatest care; however, should damage or breakage occur
while we are cleaning your home, we will make every
effort to have the item repaired, or replaced if it
cannot be repaired. Insurance claims will be filed when
|6. Am I potentially
liable for worker's compensation insurance or taxes?
|Many homeowners are not aware
of their potential personal liability for work-related
injury and social security taxes for independent
home-service workers. Don't worry.
Alfeo's Cleaning Service takes
care of this for you.
|7. Do I need to provide
any supplies or equipment?
|For your convenience,
equipment and normal supplies are provided by
Alfeo's Cleaning Service. We would be pleased to accommodate you should you
wish us to use your own preferred supplies.
|8. Do I have to be home
when the team comes?
|Most of our customers are not.
For security, only the professionals who clean your
home have access to the keys. For added security, keys
are coded individually and cross-referenced separately.
If you choose not to provide a key and we are unable to
access your home for a scheduled cleaning, you may
incur a lock-out charge.
|9. What if my cleaning
falls on a holiday?
|If your scheduled cleaning
falls on the observance of a major holiday, we will
contact you to reschedule your service.
|10. What if I need to
change the scheduled cleaning?
|Just give us a call 72 hours